Hi Jason,

Your tracking information shows the package was presented to import customs in Guangzhou on November 5 and has not moved since. A one-week hold is not uncommon.

🧐 Why Packages Get Stuck in Customs
There are several common reasons for customs delays, and your package could be held for one or more of the following:

Missing or Incorrect Paperwork: This is one of the most frequent causes. Simple errors like an missing invoice, an incomplete commercial invoice, or a incorrectly filled-out CN22 customs form can cause significant holdups.

Outstanding Taxes and Duties: Many countries impose import taxes on items over a certain value. If these fees haven't been paid, the package will be held until the balance is settled.

Customs Inspection: Packages are sometimes held for random or targeted inspections to verify that the contents and declared value match the documentation. This process can take time, and there is little you can do to speed it up.

High Volume or Seasonal Delays: Customs facilities can experience backlogs due to high traffic, such as during holiday seasons, which can slow down processing times for all packages.

🛠️ What You Can Do Now
Here are practical steps you can take to get more information about your package:

Contact the Seller or Shipper: This should be your first move. The shipping carrier will often only discuss shipment details with the person or company that shipped the goods. The seller can contact the carrier on your behalf to find out the specific issue.

Check for Notices on Outstanding Fees: Keep an eye on your email and phone messages. If taxes are due, the customs broker or local postal service should contact you with payment instructions.