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Package stuck in customs

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My package for tracking number CH137292432US has been held in customs for almost a month. Is there anything I can do to get it out?

5 Answer(s)

user
Hi Mkessler,

It's waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check.

Number: CH137292432US
Package status: In transit
Country: United States -> China
2021-07-04 09:44 Shanghai, pending declaration by the recipient to customs
2021-07-02 19:15 Shanghai, import customs remain to be verified
2021-07-02 06:26 Shanghai, sent to the import customs
2021-06-26 10:34 New York, Departure from the Foreign Export Swap Bureau (not yet arrived at China Post)
2021-06-26 10:34 New York, leave the New York Processing Center
2021-06-26 10:33 New York, to the Foreign Export Swap Bureau
2021-06-23 09:21 United States, United States of America has received
user
The receiver is denying that they can assist and refusing to pay the tax. I’m under the impression they don’t want to refund my money. Can I pay the tax or have the product returned?
user
Hi Mkessler,

You couldn't pay the tax from abroad. In most cases, it will be returned back if the tax is not paid by the receiver.
user
Can I please request that the package be returned to sender?
user
Hi mkessler,

You also need to let the receiver require the customs to do so. Or, it may be processed by the customs self.

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Hello,
my DHL package is stuck in customs. The receiver is unwilling to contact customs and pay the possible fee to release the package. How can I contact customs and pay the fee, if required, so that the package can be finally shipped to the seller. It's a return from a order.
The DHL package number is: CY287642624DE
Thank you.

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