PACKAGE STUCK IN SHENZHEN

Asked by JOSEFINA | 10/16/2020 1:25:19 PM

Hello!

My Package is in costums in CHINA, SHENZHEN, Item presented to import Customs, where can contact them to give the info they need to clear the package to arrived to my P.O BOX?
My seller is from Japan, they couldnt help me. Because I need to contact them and I dont know how. I cant call them.

This is my tracking number: CD392197260JP
If I have to pay taxes ¿how can I do it? because im in another country.

How many time can be in costums before they returned to the seller? Is in the same status for about 20 bussines days.

Regards,

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1 Answer(s)

Daisy 10/18/2020 8:04:46 PM

Hi JOSEFINA,

The receiver in China should have got a notice about how to declare to the customs. If no one could declare to the customs in Shenzhen, in normal it will be returned back after a month.

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