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PACKAGES NOT DELIVERED

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I ordered 2 products with these tracking numbers and they say they have been delivered but I haven't received them.
The tracking numbers are AS750343032CN AND AS750360904CN
The tracking details do not give any information as to where they were delivered so I need to know if they are still in New Zealand.

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?
How long does it take to ship via China Post?

1 Answer(s)

user
Hi STOKES,

They have been delivered. If you don't get them, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

AS750343032CN:
2023-04-30 15:37 NZ, delivered
2023-04-27 13:35 NZ, Outbound Delivery【NZ】
2023-04-21 20:49 NZ, Express in transit within the country
2023-04-19 15:52 NZ, Express in transit within the country
2023-04-17 15:43 NZ, Express in transit within the country
2023-04-14 03:22 NZ, Express in transit within the country
2023-04-10 00:26 New Zealand, local sorting centre, express arrival processing center [NZ]
2023-04-05 03:58 Hong Kong, Express Departure Processing Center【Hong Kong】
2023-04-01 13:51 Hong Kong, Express Arrival Processing Center【Hong Kong】
2023-03-30 11:42 Shenzhen, Express Leaving Processing Center【Shenzhen】
2023-03-30 01:50 Shenzhen Processing Center, Express Arrival Processing Center【Shenzhen Processing Center】

AS750360904CN:
2023-05-01 14:19 NZ, delivered
2023-04-28 10:43 NZ, Outbound Delivery【NZ】
2023-04-22 21:47 NZ, Express in transit within the country
2023-04-20 11:46 NZ, Express in transit within the country
2023-04-18 08:34 NZ, Express in transit within the country
2023-04-14 20:49 NZ, Express in transit within the country
2023-04-10 15:16 New Zealand, local sorting centre, express arrival processing center [NZ]
2023-04-05 17:54 Hong Kong, Express Departure Processing Center【Hong Kong】
2023-04-01 18:38 Hong Kong, Express Arrival Processing Center【Hong Kong】
2023-03-30 03:13 Shenzhen, Express Leaving Processing Center【Shenzhen】
2023-03-29 22:28 Shenzhen Processing Center, Express Arrival Processing Center【Shenzhen Processing Center】

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