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I did not receive my packages and I want a refund

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My name is Vondetra Harris and I did not receive items that I ordered on November 6, 2025 from Airris USA. The China Post tracking numbers are ZA03228365701 and ZA03228302501. Per Airris USA, China Post shipped the packages and they arrived at a distribution facility in Houston, Texas on December 3, 2025 at 7:46am. I need the name, address, and phone number for the distribution center my packages were delivered to and the tracking numbers they assigned to my packages. Your website shows that I received my packages, but I did not. I never received an email from China Post or the courier you delivered my packages to stating that my packages had been delivered. If you have documentation from this courier, please email it to me. Thank you in advance for your assistance in resolving this important matter.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?
What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

3 Answer(s)

user
Hi Vondetra Harris,

They were delivered on Dec.10, 2025. If you don't get them, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where they were delivered and who signed for them. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy them to get refund in time.

Tracking Number: ZA03228365701
Package Status: Successfully Signed for (30 days)
Country: China -> USA
China Post:
2025-12-10 16:15 8102 PANAY DR, has been delivered, has been delivered [US 8102 PANAY DR, has been]
2025-12-09 08:29 HOUSTON,Texas,77033, out for delivery, out for delivery【US HOUSTON, Texas, 77033,】
2025-12-07 12:27 HOUSTON,Texas,77033, Express shipment arrives, out for delivery【US HOUSTON,Texas,77033,】
2025-12-05 15:40 ARRIVE AT DISTRIBUTION CE, the mail leaves the processing center [US ARRIVE AT DISTRIBUTI]
2025-12-03 08:09 ARRIVE AT DISTRIBUTION CE, the mail leaves the processing center [US ARRIVE AT DISTRIBUTI]
2025-11-29 14:31 Customs clearance completed, arrived at the overseas warehouse, mail left the processing center [US customs clearance completed, arrived]
2025-11-25 11:53 Dismantling of panels is completed and customs clearance is in progress. Customs clearance of the destination country is completed [Disassembly of panels is completed and customs clearance is in progress]
2025-11-21 09:39 The flight has arrived, the panels are being unpacked, the shipment has arrived at the processing center, and the mail has arrived at [U.S.] Customs [The flight has arrived, the panels are being unpacked, the shipment has arrived at the processing center], waiting for customs clearance
2025-11-19 07:25 INTERNATIONAL AIRPORT, has departed, departed from [Shanghai Port]
2025-11-17 11:01 The goods have arrived at the port and are waiting for flights to be arranged. Export customs clearance has been completed [the goods have arrived at the port and are waiting for flights to be arranged]
2025-11-15 11:32 Goods leave the operation center, mail leaves the processing center [Goods leave the operation center]
2025-11-13 08:30 Quanzhou City, the express mail leaves the Commercial Express Mail Processing Center, and the mail arrives at the processing center [Quanzhou City, the express mail leaves the Commercial Express Mail Processing Center]
2025-11-11 10:51 Quanzhou City, express mail leaves the commercial express mail processing center, mail leaves the processing center [Quanzhou City, express mail leaves the commercial express mail processing center]
2025-11-10 17:24 Quanzhou City 36229902, the email left [Jinjiang City International Sales Department] and is being sent to [Quanzhou City]
2025-11-10 17:23 Quanzhou City 36229902, the mail has been sorted at [Jinjiang International Sales Department] and is ready to be sent out
2025-11-10 17:12 Quanzhou City 36229902, China Post has received the mail

Tracking Number: ZA03228302501
Package Status: Successfully Signed for (30 Days)
Country: China -> USA
China Post:
2025-12-10 15:54 8102 Waterproof Doctor, Delivered Successfully, Delivered Successfully [US 8102 Waterproof Doctor, Delivered]
2025-12-09 11:57 HOUSTON, Texas, 77033, Out for Delivery, Out for Delivery [US HOUSTON, Texas, 77033]
2025-12-07 14:54 HOUSTON, Texas, 77033, Package Arrived, Out for Delivery [US HOUSTON, Texas, 77033]
2025-12-05 15:58 ARRIVE AT DISTRIBUTION CE, Mail Leaves Processing Center [US [ARRIVE AT DISTRIBUTI] 2025-12-03 08:46 ARRIVE AT DISTRIBUTION CE, Mail leaves processing center [US ARRIVE AT DISTRIBUTI]
2025-11-29 13:20 Customs clearance completed, arrived at overseas warehouse, mail left the processing center [US customs clearance completed, arrived]
2025-11-25 10:47 Plate dismantling completed, customs clearance is in progress, and customs clearance in the destination country is completed [Plate dismantling completed, customs clearance is underway]
2025-11-21 13:36 The flight has arrived, the pallet is being dismantled, the shipment has arrived at the processing center, and the mail has arrived at the [United States] customs [the flight has arrived, the pallet is being dismantled, the shipment has arrived at the processing center], waiting for customs clearance
2025-11-19 07:58 INTERNATIONAL AIRPORT
2025-11-17 09:48 The goods have arrived at the port and are waiting for flights to be arranged, and the export customs clearance has been completed.
2025-11-15 14:34 Goods leave the work center, mail leaves the processing center [Goods leave the work center]
2025-11-13 09:27 Quanzhou, Shipment leaves commercial express processing center, Mail arrival processing center [Quanzhou City, express leaves commercial express processing center]
2025-11-11 11:56 Quanzhou City, Express Leaving Commercial Express Processing Center, Mail Leaving Processing Center [Quanzhou City, Express Leaving Commercial Express Processing Center]
2025-11-10 17:24 Quanzhou City 36229902, the mail left [Jinjiang International Business Department] and was being sent to [Quanzhou City]
2025-11-10 17:23 Quanzhou City 36229902, the mail has been sorted in the [Jinjiang International Business Department] and is ready to be sent
2025-11-10 17:11 Quanzhou City 36229902, China Post has received mail
user
Thank you for your response. Please tell me the name, address, and phone number of the distribution center that my packages arrived at on December 3rd and 5th, 2025 and show me the signature of who signed for my packages on December 10, 2025?
user
Hi Vondetra Harris,

Sorry, we could only provide you with the tracking information. For detailed information about the name, address, and phone number of the distribution center, you need to contact the seller to open a case to China Post to check it for you.

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My name is Vondetra Harris and I did not receive items that I ordered on November 6, 2025 from Airris USA. The China Post tracking numbers are ZA03228365701 and ZA03228302501. Per Airris USA, China Post shipped the packages and they arrived at a distribution facility in Houston, Texas on December 3, 2025 at 7:46am. I need the name, address, and phone number for the distribution center my packages were delivered to and the tracking numbers they assigned to my packages. Your website shows that I received my packages, but I did not. I never received an email from China Post or the courier you delivered my packages to stating that my packages had been delivered. If you have documentation from this courier, please email it to me. Thank you in advance for your assistance in resolving this important matter.

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