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Where are my ukulele packages? I would like to have them delivered!

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Hello, I bought several ukuleles one after the other from Amazon from September 23rd, 2023 with the following ChinaPost tracking numbers:
AT044996010CN, AT045266581CN, AT053759623CN, AT052277430CN (two more packages for me are still on the way). I would like to receive all of these packages even though the seller has already issued me a credit against my express request due to alleged shipping problems.
The first four packages are already in Germany, were stated as being delivered, but did not arrive. Later it appears as delivered, but at midnight and to the delivery base, but NOT to my address! I would like to receive these packages myself!
Can you please tell me why I haven't received the packages and where they are currently?
Will DPD deliver in Germany? ... as the seller told me.
Could you please arrange for all the packages to be delivered to me! After delivery, the seller can take back his refund.
I hope you can help me!
Thank you very much and kind regards,
Kristof Kuznia

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2 Answer(s)

user
Hi Kris,

They are delivered to different places. Sorry, we couldn't deal with the package. We could only provide you with the tracking information. If you don't get them, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

AT044996010CN
2023-10-21 01:31 Hagenbach, Delivered DE RheinlandPfalz Hagenbach

AT045266581CN
2023-10-21 19:12 Oelde, Delivered 【DE NordrheinWestfalen Oelde】

AT053759623CN
2023-10-22 04:03 Oberreichenbach, Delivered DE BadenWurttemberg Oberreichenbach

AT052277430CN
2023-10-28 03:01 Neunburg vorm Wald, delivered【DE Bayern Neunburg vorm Wald】
user
Hello Daisy,
thank you for your feedback, but unfortunately it doesn't help me and doesn't answer the questions I asked, too bad.

I have already asked the seller several times for over a week, but unfortunately he cannot help me any further and has referred me to you as the transport company.

As already written, I have already received a refund against my wishes, but I want the packages. Unfortunately, opening a dispute no longer helps when purchasing from Amazon.

Hence my unanswered questions again:
Where are my packages now?
Is DPD delivered in Germany? (I already asked there, but didn't get an answer)
I would be very happy to receive feedback on the questions.
Best regards, Kris

Related Questions

Where are my ukulele packages? I would like to have them delivered! (2 replies)

Hello, I bought several ukuleles one after the other from Amazon from September 23rd, 2023 with the following ChinaPost tracking numbers:
AT044996010CN, AT045266581CN, AT053759623CN, AT052277430CN (two more packages for me are still on the way). I would like to receive all of these packages even though the seller has already issued me a credit against my express request due to alleged shipping problems.
The first four packages are already in Germany, were stated as being delivered, but did not arrive. Later it appears as delivered, but at midnight and to the delivery base, but NOT to my address! I would like to receive these packages myself!
Can you please tell me why I haven't received the packages and where they are currently?
Will DPD deliver in Germany? ... as the seller told me.
Could you please arrange for all the packages to be delivered to me! After delivery, the seller can take back his refund.
I hope you can help me!
Thank you very much and kind regards,
Kristof Kuznia

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