How Can I refund my packages (LZ019276594CN)?

Asked by Grace Wang | 11/12/2020 8:21:16 PM

I have sent 15 packages from Guangzhou to Brazil on April 18th, 2020 and till this moment the logistic record still shows the packages are in Guangzhou. Our clients already claimed us since last month. We have pushed China post several times, but still no news. Now I just wanna refund back the packages.
LZ019276594CN
LZ019281988CN
LZ019284304CN
LZ019283025CN
LZ019281634CN
LZ019273641CN
LZ019284074CN
LZ019281166CN
LZ019279406CN
LZ019274806CN
LZ019283811CN
LZ019278428CN
LZ019280470CN
LZ019282524CN
LZ019283272CN

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

1 Answer(s)

Daisy | 11/16/2020 1:22:31 AM Reply

Hi Grace Wang,

Sorry, we couldn't refund you. We are only a tracking platform for packages. We couldn't deal with the packages. You need to contact China Post directly to get a solution by calling their service number 11183.

Related Questions

How Can I refund my packages (LZ019276594CN)? (1 reply)

Where are my ukulele packages? I would like to have them delivered! (2 replies)

Hello, I bought several ukuleles one after the other from Amazon from September 23rd, 2023 with the following ChinaPost tracking numbers:
AT044996010CN, AT045266581CN, AT053759623CN, AT052277430CN (two more packages for me are still on the way). I would like to receive all of these packages even though the seller has already issued me a credit against my express request due to alleged shipping problems.
The first four packages are already in Germany, were stated as being delivered, but did not arrive. Later it appears as delivered, but at midnight and to the delivery base, but NOT to my address! I would like to receive these packages myself!
Can you please tell me why I haven't received the packages and where they are currently?
Will DPD deliver in Germany? ... as the seller told me.
Could you please arrange for all the packages to be delivered to me! After delivery, the seller can take back his refund.
I hope you can help me!
Thank you very much and kind regards,
Kristof Kuznia

Where are my packages. (8 replies)

LS311220310CN
LY277472761CN
LS362859795CN
Have yet to receive my packages. There is no reason for why my packages are taking so long. Especially since I have recieved other orders from the same and other countries already, a month or more after these three packages. With this delay you are going to cause companies to loose money because you can't ship within a reasonable amount of time. I was told to ask for a refund and to keep the items when they do arrive if ever, if not received by july 15, 2020. Where are my packages at? Why is it taking so long? It should not take over a month to quarantine items. Stop contaminating them with new items effected. This is really making me made to the point i will never order from china again.