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packages not received

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I have reached out to customer service several times with no resolution. My two orders have said out for delivery for 4 days, today it said one was delivered and it was not delivered. I am very very upset!!
This is the order numbers and tracking numbers, please help me find my packages and issue a refund for the stress this has caused me
order # 166855-482402 Tracking # ZA02323211301
order # 166855-478051 Tracking # ZA02308326901
PLEASE PLEASE HELP ME

1 Answer(s)

user
Hi kori blanton,

ZA02308326901 was delivered on October 10.
2025-10-10 15:50 3501 Pimlico Pkwy, has been delivered, has been delivered [US 3501 Pimlico Pkwy]

ZA02323211301 was out for delivery on October 10. It's still sutck.
2025-10-10 09:19 Lexington,Kentucky,40517-, outbound delivery【US】

In this case, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate what happen to them. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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