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Parcel Awaiting Clearance for Weeks

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Tracking Number: CP443883321cn, from China to Sydney
2021-08-27 11:32 - SYDNEY NSW, International arrival - awaiting clearance
Spoken to sender and Australian Post. there were unable to help at all. Sender have no idea what is going on. please kindly guide me how to lodge customer inquire. Many thanks.

3 Answer(s)

Hi Nite,

It's stuck at the customs of Sydney now. If it's stuck there for a long time, you need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

Number: CP443883321CN
Package status: Expired
Country: China -> Australia
Destination:
2021-08-27 11:32 SYDNEY NSW, International arrival - awaiting clearance
Origin:
2021-08-27 11:32 Sydney, arrive at the consignment center
2021-08-27 10:46 Sydney, get to the place of arrival
2021-07-19 14:33 Shanghai, sent to the carrier
2021-07-19 14:33 Shanghai, has been delivered to carrier transport
2021-06-25 09:18 Shanghai, leaving the Shanghai International Mail Processing Center, next stop, Shanghai International Mail Exchange
2021-06-24 10:09 Shanghai, Shanghai International Mail Processing Center has been exported straight
2021-06-23 20:07 Shanghai, Arriving at the Shanghai Wanggang Mail Processing Center
2021-06-23 17:31 Shanghai, Leaving the Post Office of Xinhua Road, Next Stop, Shanghai Wanggang
2021-06-23 15:08 Shanghai, Xinhua Road Post Office has received the delivery
2021-06-23 03:08 Shanghai, Xinhua Road Post Office has received the delivery
Thanks Daisy for your prompt response.
In this case, does the sender need to contact China Post?
Do you by any chance have the contract number for Australian Custom ?
Many Thanks
Hi Nite,

Yes, you need to contact the seller to let him know this and let them give you a solution about it.

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