EA929822047CN As per tracking below, Australia post said customs confirmed there was no problems with the parcel contents. However the parcel was not delivered to Australia post, instead it was sent to departure to be send back to china. Reasons unknown, we are told to contact CHINA POST to get an explanation. Is EMS not allowed to be sent to Australia? What is happening? PLs advise Customer enquiry lodged 2020-05-12 06:01 MELBOURNE VIC, Cleared and awaiting international departure 2020-05-08 07:39 MELBOURNE VIC, International arrival - awaiting clearance 2020-04-30 00:52 GUANGZHOU (CN), Cleared and awaiting international departure 2020-04-29 23:07 GUANGZHOU (CN), Arrived at facility

Hello, could You please Tell me What happens when china post rejects a parcel because it has the wrong address(wrong country). Do they send it back to where it came from or do they deliver it to the right address ?

Hi there, there is no updates for my parcel EV985897342CN since 3rd of August 2021. I have called Australia Post numerous times and they have advised me to contact sender (EMS). Australia post states that they require EMS to establish a parcel enquiry case with them in order for Australia post to obtain details of the parcel. They require details such as custom forms attached, parcel packaging, labelling informations. Please let me know if you are able to help me.