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EV985897342CN Parcel lost require EMS to get in touch with Australia post

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Hi there, there is no updates for my parcel EV985897342CN since 3rd of August 2021. I have called Australia Post numerous times and they have advised me to contact sender (EMS). Australia post states that they require EMS to establish a parcel enquiry case with them in order for Australia post to obtain details of the parcel. They require details such as custom forms attached, parcel packaging, labelling informations. Please let me know if you are able to help me.

1 Answer(s)

user
Hi Jenny Li,

Sorry, we couldn't do that for you. You need to contact the seller in China to help you do that.

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