Dear Sir/Madam,

I am contacting you regarding a parcel that appears to be blocked at Chinese customs for several days.

Here are the shipment details:

Tracking number: EW165453175FR
Sender: SU RUIBIN - FU XING LU FU QUN LOU 77 HAO - 518031 FUTIAN
Recipient: Maxime Ancelot, DEMEYERE SARL - 55, rue de la Papinerie - 59390 Lys-Lez-Lannoy
Date of shipment: 08/09/2025

According to the tracking information, the parcel has been stuck in customs due to document issues (invoice or declaration problem). Unfortunately, the recipient (seller) is no longer responding to any of my messages or phone calls, and we suspect a possible fraudulent situation.

Since the parcel cannot be delivered under these conditions, I would like to request that the package be returned to the sender.
Please confirm whether this return is possible and inform me of the steps or documents required to initiate the return process.

Thank you very much for your assistance.

Best regards,
Maxime ANCELOT

Hello, I am the sender and I made a mistake on the shipping address to the recipient in Hunan, China.

It is currently held at the “Chinese Import Customs On-Hold for user to pay taxes” for almost 3-4 months. I wish to request to have the package return back to me (the sender). 

My USPS tracking number is: CH159633601US. I cannot find a working email address for the Chinese Import Customs in Beijing. Someone please help. Just need my package return back to the sender.

Return package sent back from U.S to China on begainging of June, seller receiver refused declare to customs. It's been held for over 2 months. What happen if receiver does not do customs declaration? Would customs return the package to sender? How long will it be retuned back to sender? Do customs have deadline return the package?