Parcel blocked at customs due to lack of invoice

Asked by Maevane Suwannee | 11/26/2025 7:33:56 PM

Hello,
I'm contacting you today because I sent a return parcel on November 03 but on November 27 my parcel was blocked at customs for "missing invoice".
However, I've never been contacted since to provide proof of my purchase. I would like some information about my parcel and what I need to do to provide you with proof of purchase. Here is the number of my parcel : EW166999174FR

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1 Answer(s)

Daisy | 11/27/2025 9:23:23 PM Reply

Hi Maevane Suwannee,

It's waiting for the receiver to submit declaration materials now. You need to contact the receiver to submit it for you.

2025-11-10 15:57 Xiamen City, 36100175. The recipient is awaiting the submission of customs declaration materials. Contact: [Fujian Province Xiamen International Customs Brokerage Firm], Tel: 0592-5680290

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