Hello,
I'm contacting you today because I sent a return parcel on November 03 but on November 27 my parcel was blocked at customs for "missing invoice".
However, I've never been contacted since to provide proof of my purchase. I would like some information about my parcel and what I need to do to provide you with proof of purchase. Here is the number of my parcel : EW166999174FR

Hi, my parcel tracking no. RC781391135SG has been held by customs. My local (Singapore) postal company said that reason is due to missing invoice of the item. They require the recipient to send them the invoice, but the recipient is a large corporation and seems unwilling to help me respond to customs, and instead sent me the e-invoice for me to forward it to China customs. However, I'm unable to contact China customs, is there any email I can send the invoice to so that they can help me forward my e-invoice to the customs for the release of my parcel? Pleaseee and thank you!

My collisimo is BLOCKED by customs since 01/18/2025 for missing invoice. I contacted DUBOIS MODE +31653569205. They don't want sent to custom and me the invoice in order to not reimbursing me and for the package to be returned to me eventually.
Please I need help. I have more details if necessary.