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Parcel blocked since November 2nd 2020

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Hi,
I sent a parcel from France to China on October 20th. The tracking number is the following: CC873660213FR.
The package arrived in China but is being held -from November 2 to the present- because of a missing form. What can I do to resolve this problem? Can I email a copy of the document(s) directly to the post office in China? Any help on this matter would be greatly appreciated!

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1 Answer(s)

user
Hi Holly,

You should provide the invoice to the customs of France.

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Hi,
I sent a parcel from France to China on October 20th. The tracking number is the following: CC873660213FR.
The package arrived in China but is being held -from November 2 to the present- because of a missing form. What can I do to resolve this problem? Can I email a copy of the document(s) directly to the post office in China? Any help on this matter would be greatly appreciated!

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