Parcel keeps being returned to Office of Exchange in Shenyang

Asked by Chris | 1/22/2021 5:11:45 AM

Hey, I ordered a package on 20th December (Over 1 month ago) to the UK

When I check the tracking for my parcel (LZ578653088CN) - It keeps being dispatched from the Office of Exchange in Shenyang, and then being returned the following day.

Could you please check what is happening and why the parcel keeps being returned? If things are progressing, I am happy to wait, but if the parcel is stuck I would like to request a refund from the seller.

Thanks!

Here is the latest tracking info:

2020-12-30 16:48:20 Huludao Arrival at Regional Sorting Center
2021-01-14 21:34:31 Shenyang Dispatched from Office of Exchange
2021-01-15 20:15:55 Shenyang Returned
2021-01-15 20:16:03 Shenyang Dispatched from Office of Exchange
2021-01-16 03:22:46 Shenyang Arrival at Regional Sorting Center
2021-01-16 15:56:49 Shenyang Dispatched from Office of Exchange
2021-01-17 18:13:09 Shenyang Returned
2021-01-17 18:13:20 Shenyang Dispatched from Office of Exchange
2021-01-18 19:17:42 Shenyang Dispatched from Office of Exchange
2021-01-19 20:27:05 Shenyang Returned
2021-01-19 20:27:20 Shenyang Dispatched from Office of Exchange
2021-01-20 19:37:47 Shenyang Dispatched from Office of Exchange
2021-01-21 15:09:35 Shenyang Returned
2021-01-21 15:09:47 Shenyang Dispatched from Office of Exchange

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1 Answer(s)

Daisy 1/24/2021 8:33:03 PM

Hi Chris,

It didn't pass the check and was returned back for many times. It was delivered to you again now. You need to track it in the following days to see if it's normal. If it's returned back again or you couldn't receive it in time, you need to contact the seller to reflect the problem and give you a solution.

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