Hi Cerj,

It was not delivered successfully today and the recipient has got it. Here is the tracking result:

2018-01-22 20:06 Qiannan Buyei and Miao Autonomous Prefecture, delivery and sign, sign: I collect
2018-01-22 16:34 Qiannan Buyei and Miao Autonomous Prefecture, Libo County Post Office Delivery Group arrange delivery (delivery name: Rochuan; tel: 18685405771)
2018-01-22 07:37 Qiannan Buyei and Miao Autonomous Prefecture, Reach Douyun Processing center (turn)
2018-01-22 05:30 Guiyang, leaving Guiyang to the Qiannan Buyei and Miao Autonomous Prefecture (turn)
2018-01-21 14:24 Guiyang, arrive at Guiyang Terminal Processing Center (turn)
2018-01-21 07:08 Beijing, leaving Beijing to Guiyang (by turn)
2018-01-20 09:48 BEIJING, customs clearance
2018-01-15 12:56 Canada, leave the processing center and send it to Beijing, China
2018-01-13 06:25 Canada, Arrival Processing center, Montreal, Canada
2018-01-12 13:16 Receive and send

A parcel was shipped from Beijing but the tracking now said “returned items from customs”, what does that mean?
My parcel: LZ901670165CN

Hi Coie,

LZ901670165CN didn't pass the customs check and was returned back to the seller. The seller has got it on June 10. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

A parcel was shipped from China but the tracking now said “item returned from customs”, what does that mean?
My parcel: LV428944845CN

Can you check where my parcel is and phone the recipient Ma Mengxue (#18651702345) if any problems.

What does it mean "Item's returned to customs (import)"

I thought everything was correct, so I don't understand the problem.

Can we please solve this problem where you are.
Many thanks

Lisa Menelaus