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Item stopped by customs


Hi there

I returned a package to China (from Australia) tracking number LK117443840AU.

I sent it on the 19th of March 2021 and I have just seen that is it saying 'Import stopped by Customs (Inbound)' What does this mean?? Can this parcel please be taken to the address on the item, I purchased this item and it was defective hence posting it back for a refund.
I have a PayPal dispute open and it will close soon if the item isn’t returned and don’t want to lose my money.

Kind regards

Appreciate your quick response and resolving the issue.


1 Answer(s)

Hi Daniel Rond,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system ( to check or call China customs service number 12360 to check.

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