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Import stopped by Customs (Inbound)


Hi there,

Hi there
I returned a package of clothing to China (from Australia) tracking number LK113957464AU.

I sent it on the 2nd Feb 2021 from Melbourne Australia and I have just seen that is it saying 'Import stopped by Customs (Inbound)' What does this mean?? Can this parcel please be taken to the address on the item, It was clothing purchased from China online, that were completely not as pictured hence posting it back from a refund.

The company is aware of this and it has now been 2 months and it is still not at its destination.

Appreciate your quick response and resolving the issue.


2 Answer(s)

Hi Stacey Hunt,

According to the tracking information, it was stopped by China customs and it's on the way back to Austrlia now. You'd better let the seller call china EMS service number 11183 to further check it for you.

Number: LK113957464AU
Package status: In transit
Country: Australia -> China
2021-03-27 15:11 Shanghai, arrive at the Shanghai International Mail Exchange Station (by transfer)
2021-03-26 13:27 Guangzhou City, leaving the Guangzhou International Mail Processing Center, the next stop , Shanghai International Mail Exchange Station (transfer)
2021-03-25 20:58 Guangzhou City, arrived at the Guangzhou International Mail Processing Center (transit)
2021-03-25 13:46 Guangzhou City, Guangzhou International Mail Processing Center has been exported directly
2021-02-16 15:15 Guangzhou City, import customs retained for inspection
2021-02-16 10:47 Guangzhou City, sent to the import customs
2021-02-03 17:39 Melbourne, Melbourne has been exported straight
2021-02-03 17:07 Melbourne, leaving the Overseas Export Swap Bureau (not yet arriving at China Post)
2021-02-03 17:07 Melbourne, leave the Processing Centre
2021-02-02 10:03 Australia, Australia has been accepted
2021-03-25 13:46 CN-, CHINA, Import stopped by Customs (Inbound)
2021-02-16 10:47 GUANGZHOU (CN), Item received into Customs for clearance
2021-02-16 10:46 GUANGZHOU (CN), International arrival - awaiting clearance
2021-02-16 10:46 Landed in China
2021-02-07 21:00 Processed by air carrier
2021-02-07 19:09 Processed by air carrier
2021-02-07 18:35 Processed by air carrier
2021-02-07 06:49 Processed by air carrier
2021-02-03 17:07 MELBOURNE VIC, Cleared and awaiting international departure
2021-02-03 10:10 In transit to next facility
2021-02-03 08:01 MELBOURNE AIRPORT VIC, Item processed at facility
2021-02-02 10:03 BRIGHTON VIC, Received by Australia Post
RX110631945JP. Can you please check? It says import stopped. What does it mean?

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