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Import Stopped EMS

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I need help, I don't know who else to ask for this. I sent a package from Japan to China via EMS RM635624042JP and the tracking information says Import Stopped. Japanpost says that I need to contact chinese customs but I don't know how to do it or where to ask because I'm not currently in Shenzhen nor I have someone who could go to any office there, I sent that package to a warehouse and now it's stuck

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1 Answer(s)

Hi anathemagrim,

According to the tracking information, it will be returned back to Japan.

Number: RM635624042JP
Package status: Alert
Country: Japan -> China
Destination:
2021-11-05 09:11 Tianjin, sent to the carrier
2021-08-23 21:26 Shenzhen, sent to import customs
2021-08-19 15:20 Tokyo, Leaving The Export Exchange Office (not yet arriving at China Post)
2021-08-19 15:20 Tokyo, leave the Tokyo Processing Center
2021-08-19 15:19 Tokyo, arrives at the Overseas Export Exchange Bureau
2021-08-19 00:24 Japan, Japan has received the document
Origin:
2021-10-31 14:03 CHINA, Import stopped
2021-10-18 13:58 CHINA, Import stopped
2021-08-23 21:26 CHINA, SHENZHEN, Item presented to import Customs
2021-08-23 21:19 CHINA, Item into sorting centre
2021-08-21 09:01 CHINA, GUANGZHOU, Departure from inward office of exchange
2021-08-21 08:44 CHINA, GUANGZHOU, Arrival at inward office of exchange
2021-08-19 15:20 TOKYO, TOKYO INT, 138-8799, Dispatch from outward office of exchange
2021-08-19 15:19 TOKYO, TOKYO INT, 138-8799, Arrival at outward office of exchange
2021-08-19 00:24 TOKYO, TOKYO INT, 138-8799, Posting/Collection

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