Hi Ms Sappho Chan,

It has been retained by the customs in Hangzhou since March 18. You need to contact the seller to reflect the problem and get a solution as soon as possible.

Number: LO917569436CN
Package status: In transit
Country: China -> Hong Kong [CN]
2020-03-18 01:49, Hangzhou, Export Customs/Security Retention Pending Inspection
2020-03-17 00:34, Hangzhou, Hangzhou International Processing Center (via transfer)
2020-03-16 21:08, Taizhou City, leaving the "Taizhou Central Bureau Mail Processing Center", the next stop "Hangzhou International Processing Center"
2020-03-16 19:46, Taizhou City, arriving at the Mail Processing Center of Taizhou Central Bureau
2020-03-16 18:35, Taizhou City, leaving the "Taizhou City Pepper River High-tech Collection and Investment Department", the next station "Taizhou Central Bureau Mail Processing Center"
2020-03-16 17:25, Taizhou City, Taizhou City, Pepper River High-tech Soliciting Department has received

Dear Daisy,
Re : Number: LO917569436CN
Thank you for your replied on 05 April, 2020
As you told me that the parcel is in Custom, do you think due to the COVID-19 to casue the parcel pending at the custom?
Does they on work now?

Thank & regards,
Sappho