Parcel Not Received - Delivered to wrong address - Q & A

Parcel Not Received - Delivered to wrong address

Asked by Dean Blanchard | 8/11/2025 6:43:21 AM

Hi
Following my previous question I have tracked my parcel on Royal Mail and it says it has been delivered to my safeplace. We do not have a safeplace and upon investigation it has been delivered to Wigan and not Gainsborough - the other side of the country to us - 113 miles away. My address details on the order are correct. How can I get the parcel or a refund as the sender is not replying to my emails?
Thanks

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