Delivered my parcel to wrong address and wrong person

Asked by [email protected] | 3/16/2023 5:22:04 PM

Please explain why my parcel was delivered to capetown and am I getting my parcel. How do you deliver wrong adress and wrong name?

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1 Answer(s)

Daisy | 3/16/2023 6:27:09 PM Reply

Hi stephdhlamini,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact your local courier to reflect the problem and check it for you as soon as possible. You need to require the seller give you a solution (refund you or send one again to you) if you couldn't get it at last.

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Please explain why my parcel was delivered to capetown and am I getting my parcel. How do you deliver wrong adress and wrong name?

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Hi,
I placed this order from a seller via DHgate & it should have been delivered to my address 31 Archer Drive, Cheswick Green, Solihull, B90 4LG, UK, however it was delivered on 11th June via Royal Mail to a wrong address in UK, the seller has closed his store more than 2 weeks ago & I can not contact him by any means, I appreciate if you can help, at least I want to know if he has given you my address & accordingly it is the fault of Royal mail to deliver the parcel to a wrong address, or the seller gave you a wrong address & in that case, I can get refunded by DHgate.
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Hello,
I have put the wrong zip code (63111 instead of 63110) and the parcel is already delivered to the wrong address.
How can we reship it to the right address?
Order number: 2023111216429059
Tracking number: AM106418835CN
Right Shipping address:
Lilit Manucharyan ( Globbing)
Pfarrer-Sely-Str 23, Netreex GmbH
D3740
Rodgau 63110
Germany
+49 061066673535
Looking forward to hear from you.

Thanks in advance
Lilit