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When tracking my order the status appears as delivered however I have not received my package? Doesn’t this mean that my parcel has been delivery to a courier to be delivered to my address or that my parcel has been delivered to the wrong address?

1 Answer(s)

Hi Una,

It means it was delivered to the receiver. If you don't receive it, it must delivered to the wrong address. You need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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