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Parcel received but things are missing


I dispatched 5 parcels from China to Pakisan in June July and recently after a wait of 6 months receive just one parcel. I dispatched in a box and receive my things in a sack. Almost 20% of the things are missing from the parcel. Now who is responsible for the loss? I think due to the large duration of time the box got damaged and the cargo officials have transffered the things to a sack. Same is the case with one of my friend. She got 3 parcels and many things are missing due to transfer from box into sack. Now who will compensate for the lost things or is there any possibility that we get back those lost things?? Please tell china post not to transfer things in sack instead transfer the box into sack. Please please do not open the box. There are many small and expensive things in the box.

1 Answer(s)

Hi Fatima,

You need to go to the post office where you send the package to get compensation.

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