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"Merchandise invoice is missing to complete the process" - PACKAGE IS A PRESENT


Hello! I see that my package EJ380169482ES is being stopped with the reason of
1) Is it correct that "Merchandise invoice is missing to complete the process"?
2) What is that?
3) To which address do I send such an Merchandise invoice?

My package is not a merchandise, it is birthday present. The probelm is, that some of the things I made myself, and I don´t have an invoice, as i MADE those things myself.
Many thanks for your help!!

1 Answer(s)

Hi Julie,

You need to let the receiver in China contact China customs to check. The receiver should have got the notice about how to get it from the phone message.

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