China Post: 86 10 11185 EMS: 86 10 11183

Parcel says delivered but have not received the product


A couple of days ago, my parcel was stated to have been delivered, however, no one in my household had received said parcel.

You may get the answer from the following articles:

1 Answer(s)

Hi kaitlyn,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Related Questions

Recharge a product from Denmark (3 replies)

Hello dear I have recharged a product to China from Denmark and the owner of the product received his product more than two months ago and he refuses to return the amount paid by me. our Office Address:
Attn: Ding Yuanzi
Address: Room Y08, fourth floor 101 Building, Shangbu industrial zone, Huaqiang North Road, Futian District, Shenzhen, China
Post Code: 518028
I also re-shipped the product to you on 15MAJ.2019 and this is the parcel tracking number (PR187147733DK) I would like to inform you when you receive your product and the name of the sender Givara Hasso and my address is Søsvinget 39, 4600 Køge Danmark The seller has received the product but refuses to pay me

Company said product delivered, but it's not (1 reply)

The company I ordered from keeps lying and dodging questions. They said my tool Cabinet Mobile workbench was delivered to my address. I have not received the product and have not been contacted by email or phone.

I need to know where my product is as soon as possible.

This must be a scam.

Tracking number is worng (1 reply)

I had ordered a product from wish but received a tracking number of DHL nor my name is address match but received. That the product is delivered.
Contacted the person who got the product found it was a different one.

Answer This Question

Thank you!Your answer has been posted successfully!