Parcel stuck in states: aircraft arrival for 2 months

Asked by aa | 4/19/2023 7:36:32 AM

My parcel EA508394639NL stuck in the states aircraft arrival from Feb 20th for 2 months. Customer Service told me the parcel took flight KE925 from Guangzhou - soeul and soeul - Amsterdam on February 20th. But postnl said they do not receive the parcel. Could you please check if the parcel is still in transit in Soeul?? When can I receive it?

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

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I sent the package back to China and it's stuck at the customs. What should I do?

1 Answer(s)

Daisy | 4/21/2023 2:01:58 AM Reply

Hi aa,

Sorry, we don't find any tracking information after Feb.20. You'd better contact you local courier PostNL International Mail to check it for you.

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