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Parcel stuck in states: aircraft arrival for 2 months

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My parcel EA508394639NL stuck in the states aircraft arrival from Feb 20th for 2 months. Customer Service told me the parcel took flight KE925 from Guangzhou - soeul and soeul - Amsterdam on February 20th. But postnl said they do not receive the parcel. Could you please check if the parcel is still in transit in Soeul?? When can I receive it?

1 Answer(s)

user
Hi aa,

Sorry, we don't find any tracking information after Feb.20. You'd better contact you local courier PostNL International Mail to check it for you.

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