Hi Sorcy,

Your package's status as "Hold item at office of exchange (Inb)" on November 9, 2025, means "item detained at the exchange office." The exchange office is responsible for handling international mail import and export customs clearance, and this status usually indicates that your package is currently under inspection by customs.

⚠️ Why was it "detained"?

According to search results, problems with parcels from India to China during customs clearance typically stem from the following:

Routine Customs Inspection: The contents, declared value, or documents of the package attract the attention of customs, requiring an inspection. This is the most common situation and usually doesn't require any additional action from you.

Sensitive Goods: Customs has strict regulations on certain items. For example, any shipment containing gold, silver, semi-precious stones, or precious stones is prohibited from import. If your package contains similar items, it may be detained.

Customs Document Issues: Incomplete or inaccurate information on the package's waybill, commercial invoice, etc., or incomplete customs clearance documents for the recipient (such as identification) can also lead to customs clearance delays.

📝 Follow-up Suggestions and Procedures

Be Patient (Prioritize)
Customs inspection takes time, and this status may last from several days to several weeks. Please be patient; the logistics information will usually be updated after inspection and release.

Contact the Carrier (If No Updates for a Long Time)

If the logistics status has not been updated for more than a week, it is recommended that you proactively contact the courier company that transported your package.

Pay Attention to Notifications
Instruct the recipient to check their mobile phone text messages or emails to see if the courier company or customs has sent any notifications requesting supplementary customs clearance documents or tax payments.

In summary, the situation you are currently experiencing is most likely a normal customs inspection process.

look at the the update I sent it is is saying handed over to the carrier what does that mean

Hi Sorcy,

It's on the way back to India now. You'd better contact India Post to get a solution as they shipped it for you.