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product ordered, order #H78L29W160, April 1, 2022 has still not arrived.

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I purchased a Portable Origami Folding kayak on April 1, 2021. The order #H78L29W160. The tracking number with this order is UU020609201CN.
When I go to track the package the last entry shows May 17.
I have been asking for information and follow up with no success.
Is this a legitimate order or was it a scam? if i get no response i will go back on facebook and post to everyone not to buy anything from Jona Thay because they are not reputable. Please reply so I know what my next course of action will be.
thank you

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2 Answer(s)

user
Hi Fhnatiw,

It's sent by using China Post Ordinary Small Packet Plus which is a cheap service of China Post. China Post doesn't provide tracking service for it after it moves for some stations in China or agter it arrives in Canada. It's in transit to Canada now.It usually takes about 60-90 days to be delivered. If you couldn't get it in time, contact the seller to give you a solution as soon as possible.
user
Good morning
I have been trying to contact the seller but there is no reply.
Do you have a proper name and contact information for the seller of the product i ordered and haqve not yet received? Order number is H78L29W160 and tracking number is UUo2o6o9201CN.
Company i ordered from is Jona Thay.
thank you

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