Letter from Italy to China is stuck in Beijing. It's in transit for 59 days. There are important documents for my work. If you can't deliver it, why don't you send it back to Italy? What is the point of keeping it there?

RC225239401IT

Hello, my letter was delivered to 心巢御园后面洁丽干洗店自提点 on Jan 26, but because of Lunar New Year, the recipient had returned to her hometown. The staff of the store then brought the letter to 重庆九龙坡区心巢御园后面门店驿站 due to New Year too. According to the recipient who went to collect it, the staff at the 驿站 said that the registered number is not common so they do not know where to classify it in the system. Hence, the registered letter does not exist in the system now. The staff were not willing to make the effort to find it either. I paid for it to be registered, and it wasn't even registered into the system when it was brought to a different place!? What can be done for this situation and how do I get my letter delivered into the hands of the recipient? The recipient went to the 驿站 again today (March 9th) and told me that there was a change of staff. The letter is still not found!

I sent a registered letter (track # RN 019 531 306 CA) to Chengdu from Canada on March 22. It still has not reached to the receiver as of June 24. The tracking information indicated it arrived in Chengdu on June 16 but gets stuck with the Customs. It is a letter of condolence and should not get stuck with the Customs. Please get it delivered as soon as possible and send me an email update. Thanks.