Hello,
I'd like to request an update regarding CY027770360CN
its been stuck at airline departure for a week, please advise.
Thanks!

My parcel was held at customs for clarification since 14th of May, and nothing has happened since then. Can you help me to know what is happening at customs?
Thanks a lot

Carlos

Dear China Postal Tracking team,

Thank you for your previous response regarding my package LZ219439063CN.

Following up on our conversation, I would like to ask for some clarification. You mentioned that the package is now in Colombia and that 4-72 should deliver it. However, according to 17Track, the package has been "in transit" for over 62 days, and 4-72 has confirmed to me that they do not have the package in their system. They believe it may still be in customs, but they cannot help me further without more information.

That’s why I kindly ask you:

When you say the package is “in Colombia,” can you please tell me where exactly in Colombia it was delivered?

Which company, department, or person received it from your side?

What is the address or location (e.g. airport warehouse, customs facility) where China Post handed over the package in Colombia?

Do you have any contact information (a phone number, email, or reference number) for the receiving party or customs office?

With this information, I will be able to contact the right organization and follow up properly, since my package appears to be lost or stuck and no one has been able to locate it so far.

I really appreciate your help and hope you can give me these details so I can try to recover my package.

Best regards,
Juan Manuel Moncada Restrepo