Hello,
I'd like to request an update regarding CY027770360CN
its been stuck at airline departure for a week, please advise.
Thanks!

My parcel was held at customs for clarification since 14th of May, and nothing has happened since then. Can you help me to know what is happening at customs?
Thanks a lot

Carlos

Hi China Post Support,
I am writing to request urgent clarification regarding the status of my parcel with tracking number ZC47931991199.
According to the tracking history, the shipment was accepted in Dongguan in early November 2025, cleared customs, and departed China. However, the latest update dated 10.01.2026 shows “In-Transit – BG, Unsuccessful Delivery”, with no further details or subsequent progress. Since then, there has been no confirmation of the parcel’s exact location, current status, or next delivery attempt.

Based on these statuses, I am concerned that the parcel may be lost, misrouted, or experiencing a serious delivery issue. I would like to ask the following:
Can you confirm where the parcel is currently located?

Is it being held, delayed, returned, or investigated at any facility?
Is the shipment officially considered lost, or is it still traceable within the network?
If possible, can you advise what actions can be taken to locate or recover it?
It is very important for me to clearly understand what has happened to this shipment and whether it can still be tracked or found. The parcel has been in transit for an unusually long period, and timely clarification is critical.

Thank you for your assistance. I look forward to your response.