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Return parcel to China stuck in customs

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Hello,
I returned a package to an online shop with address in China.
Name: Wu Xi
Address: Building 4, 4th Floor, 58 Baiye Road
City: Dongguan
State: Guangdong
Postal code: 523000
Country: China
The DHL reference is: CR908291961DE
They say that they did not receive the package because it is stuck in customs.
Do you need any further information from me about the package? Please let me know!
Kind regards
Thomas Elkenhans

0 Answer(s)

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