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Returned goods stuck


Hi there I sent a package back recorded delivery with royal mail back to China. Now I have looked and it is with yourselves wait to be delivered. You have had it over 2weeks now in the same place and I need it to be sent out for my refund. The package NUMBER IS RN344849598GB PLEASE update thanks

1 Answer(s)

Hi Ken,

It's waiting for the receiver in China to pay tax now. If the receiver doesn't pay to the customs, it couldn't be released. You'd better notice the receive to pay. He should have received the notice from the customs well.

Number: RN344849598GB
Package status: In transit
Country: United Kingdom -> China
2024-03-07 13:37 Shenzhen City, waiting for users to pay taxes
2024-03-07 11:13 Shenzhen City, customs clearance in progress
2024-03-06 08:03 Shenzhen City, the mail has left [Shenzhen Postal District Center Mail Processing Center] and is being sent to the next stop.
2024-03-06 07:44 Shenzhen City, mail arrived at [Shenzhen Postal District Center Mail Processing Center]
2024-03-05 00:46 Shanghai, the email has left [Shanghai International Exchange Bureau] and is being sent to the next stop.
2024-03-04 23:23 Shanghai, the mail arrived at [Shanghai International Exchange Bureau]
2024-03-04 13:19 Shanghai, sent to import customs
2024-03-01 11:09 Sent to carrier
2024-03-01 05:12 Leaving the Overseas Export and Exchange Bureau (not yet arriving at China Post)
2024-02-28 13:48 【GB】Received
2024-03-07 03:13 SHENZHEN, Your item is currently with Customs in the destination country
2024-03-06 02:01 51805300, China, Item received at Sorting Office
2024-03-04 05:19 SHANGHAI, China, Your item is currently with Customs in the destination country
2024-03-04 05:18 SHANGHAI, China, Item Received
2024-03-01 05:12 LANGLEY HWDC, Item Leaving the UK
2024-02-29 05:13 LANGLEY HWDC, Item Received by Royal Mail
2024-02-28 21:20 Tyneside MC, Item Received
2024-02-28 21:05 Tyneside MC, Item Received
2024-02-28 14:09 Sender preparing item
2024-02-28 13:48 Grove Hill Post Office [TS4 2PT], Accepted at Parcelshop

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