Hi Silvana,

According to the latest tracking information, it didn't pass the customs check and was returned back to the seller. The seller has got it on Nov.30. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

Number: RV586175393CN
Package status: Alert
Country: China -> Chile
2021-11-30 19:00 Dongguan City, return to the proper delivery
2021-11-30 16:32 Dongguan City, [Parcel Express Bulk Business Department Backstage Support Class] Arrange delivery, courier: Xu Jielin, Tel: 13662992243
2021-11-30 14:32 Dongguan City, Arrived at [Parcel Express Bulk Business Department Backstage Support Class]
2021-11-30 14:27 Dongguan City, Leaving [Dongguan International Mail Processing Center], the next stop [Parcel Express Bulk Business Department Backstage Support Class]
2021-11-30 13:48 Dongguan City, import customs clearance
2021-11-29 21:42 Dongguan City, sent to the import customs
2021-11-29 10:06 Dongguan City, [Dongguan International Mail Processing Center] returned, Remarks: Security inspection return
2021-11-25 15:22 Guangzhou City, [Guangzhou International Mail Exchange Station] returned
2021-10-28 03:44 Guangzhou City, Leave 【Guangzhou International Mail Processing Center】, Next stop【Guangzhou International Mail Exchange】 (transit)
2021-10-27 21:56 Guangzhou, Arrive at 【Guangzhou International Mail Processing Center】 (via transfer)
2021-10-27 19:49 Dongguan City, Leaving 【Dongguan International Mail Processing Center】,Next Stop【Guangzhou International Mail Processing Center】
2021-10-27 10:19 Dongguan City, [Dongguan International Mail Processing Center] has been exported directly sealed
2021-10-27 10:19 Dongguan City, [Dongguan International Mail Processing Center] has been exported directly sealed
2021-10-26 17:23 Dongguan City, Arriving at 【Dongguan International Mail Processing Center】
2021-10-26 17:21 Dongguan City, Leave the [Parcel Express Bulk Business Department Backstage Support Class], the next stop [Dongguan International]
2021-10-26 10:42 Dongguan City, [Parcel Express Bulk Sales Department Backstage Support Class] has been received and sent