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RH480854987PT - Package stuck in Shenzhen for more than 40 days

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Hello.
I sent a package from Portugal to Shenzhen and it's stuck in customs for more than 40 days.
Tracking says "pending the recipient to declare to the customs".
How can I solve this?

Thank you in advance,
Antonio

6 Answer(s)

user
Hi Antonio,

You need to notice the receiver in Chinaa declare to the customs. Or, it couldn't be released from the customs.
user
Hello, Daisy.
And thank you for the reply.
When you say “notice the receiver in China to declare to the customs”, should he phone call you (China post) to release the package?
user
Hi Antonio,

He should have received the notice from the customs about how to pay for it. If no, let him call China customs service number 12360 or China Post service number 11183 to check.
user
Hello Team,
I'm waiting for a package and I didn't get any update since May 21st. I wonder why it stuck for so long. Could you please advise od I should do something or just wait? Number: US168544017CN.
Thanks!
user
Hi Magdalena,

It's sent by using China Post Ordinary Small Packet Plus which is a cheap service of China Post. China Post doesn't provide tracking service for it after it arrives in Poland. So, you can't get more update after May 21. It usually takes about 60-90 days to be delivered. If you couldn't get it in time, contact the seller to give you a solution.
user
Hi,I ordered from alibaba Why they showing dwe shenzhen package has been received and confirmed, pending release after payment. I dont know what's the meaning of this

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Hello.
I sent a package from Portugal to Shenzhen and it's stuck in customs for more than 40 days.
Tracking says "pending the recipient to declare to the customs".
How can I solve this?

Thank you in advance,
Antonio

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