RH480854987PT - Package stuck in Shenzhen for more than 40 days

Asked by Antonio | 2/22/2021 7:42:27 AM

I sent a package from Portugal to Shenzhen and it's stuck in customs for more than 40 days.
Tracking says "pending the recipient to declare to the customs".
How can I solve this?

Thank you in advance,

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3 Answer(s)

Daisy 2/23/2021 11:27:55 PM

Hi Antonio,

You need to notice the receiver in Chinaa declare to the customs. Or, it couldn't be released from the customs.

Antonio 2/24/2021 8:05:08 AM

Hello, Daisy.
And thank you for the reply.
When you say “notice the receiver in China to declare to the customs”, should he phone call you (China post) to release the package?

Daisy 2/27/2021 6:07:09 AM

Hi Antonio,

He should have received the notice from the customs about how to pay for it. If no, let him call China customs service number 12360 or China Post service number 11183 to check.

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