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RN394749615GB - Stuck at customs

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Hi,

I know that the parcel I sent to Chonqing fro the UK is stuck at Customs

You said that you'd better let the receiver contact the customs (12360) to check as soon as possible. What does 12360 mean? Is that a phone number?

3 Answer(s)

user
Hi Chris,

Yes, it's the customs service number.
user
Hi Daisy

The receiver has tried contacting this number, but cant speak Chinese. Is there another way they can contact the customs at Chongqing? An email address?
user
Hi Chris,

They don't provide email address service. You's better let a Chinese friend help you to make the call.

Related Questions

RN394749615GB - Stuck at customs (3 replies)

Hi,

I know that the parcel I sent to Chonqing fro the UK is stuck at Customs

You said that you'd better let the receiver contact the customs (12360) to check as soon as possible. What does 12360 mean? Is that a phone number?

It says that my parcel is still being assessed by cutsom authority RN394749615GB (1 reply)

Hi
I sent a parcel to Chonqing, China from the UK (reference number: RN394749615GB. The parcel has chocolate and a soft toy in. It has being getting assessed by the customs authority since Friday 4th December 2020. I was wondering if you know what is happening?

I have sent a couple of parcels to Chonqing over this past year and none have had any problems getting there.

Please can you look into this.

Chris

It says that my parcel is still being assessed by cutsom authority RN394749615GB (1 reply)

Hi

I sent a parcel to china a few weeks ago from the UK. It said that it has got to Chongqing. It was presented to customs and now it says EME? It has not been updated since last Friday 04/12/2020.

Can you please let me know what is going on?

Kind regards,
Chris

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