RN394749615GB - Stuck at customs

Asked by Chris | 12/16/2020 2:32:43 AM


I know that the parcel I sent to Chonqing fro the UK is stuck at Customs

You said that you'd better let the receiver contact the customs (12360) to check as soon as possible. What does 12360 mean? Is that a phone number?

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3 Answer(s)

Daisy 12/16/2020 7:42:56 PM

Hi Chris,

Yes, it's the customs service number.

Chris 12/17/2020 9:44:59 PM

Hi Daisy

The receiver has tried contacting this number, but cant speak Chinese. Is there another way they can contact the customs at Chongqing? An email address?

Daisy 12/18/2020 7:22:59 PM

Hi Chris,

They don't provide email address service. You's better let a Chinese friend help you to make the call.

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