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RN394749615GB - Stuck at customs

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Hi,

I know that the parcel I sent to Chonqing fro the UK is stuck at Customs

You said that you'd better let the receiver contact the customs (12360) to check as soon as possible. What does 12360 mean? Is that a phone number?

3 Answer(s)

Hi Chris,

Yes, it's the customs service number.
Hi Daisy

The receiver has tried contacting this number, but cant speak Chinese. Is there another way they can contact the customs at Chongqing? An email address?
Hi Chris,

They don't provide email address service. You's better let a Chinese friend help you to make the call.

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