Hi,
My tracking number is EJ285669902AU. Send from Australia to China.

It has been stuck at sorted at facility at Guangzhou 1 month already. I hope to know how I can contact the custom to make it move again
Thank you

Hi,
is it normal that since may 24 there's no sign of activity, according to similar tracking numbers i have seen it should get the 'Departure from outward office of exchange' line the day after 'Sorted' , at the latest.

HU3717568NT00490G
2021-05-18 Guangzhou POSTING COLLECTION
2021-05-23 Guangzhou ARRIVAL AT OUTWARD OFFICE OF EXCHANGE
2021-05-24 Guangzhou SORTED/REGISTER COLLECTED

WHAT DO I DO?! The addressee refuses to respond to my requests for an update. I'm stuck!
***LH205571685US***
Destination - Sync Time: 2023-11-06 19:40:55 (GMT-05:00)
2023-09-10 09:50
Suzhou City, to be submitted to the customs declaration materials, [Suzhou International Customs Broker], Tel: 0512-67229660

2023-09-08 13:17
Suzhou City, the mail leaves [Suzhou International Processing Center] and is being sent to [Suzhou International Customs Broker]

2023-09-08 13:11
Suzhou City, customs clearance

2023-09-08 07:47
Suzhou City, sent to the import customs

2023-09-07 21:31
Suzhou City, the mail arrives at the [Suzhou International Processing Center] and will be sorted soon

2023-09-07 21:11
Suzhou City, Mail leaves [Suzhou General Service Workshop] and is being sent to [Suzhou International Processing Center]

2023-09-07 20:27
Suzhou City, the mail arrives at [Suzhou General Service Workshop] and is about to be sorted

2023-09-07 05:10
Nanjing, the mail leaves the Dongyangfang Mail Processing Center of the Nanjing Postal District Center of the Jiangsu Provincial Mail and Delivery Division, and is being sent to the [Suzhou General Service Workshop]

2023-09-07 02:24
Nanjing, the mail arrives at the Dongyangfang Mail Processing Center, Nanjing Postal District Center, Jiangsu Provincial Mail Division, and will be sorted soon

2023-09-06 01:00
Guangzhou, mail leaves [Guangzhou Aviation Center] and is being sent to [Jiangsu Provincial Mail Division Nanjing Post District Center Dongyangfang Mail Processing Center]

2023-09-05 21:47
Guangzhou, the mail arrives at the [Guangzhou Aviation Center] and is about to be sorted

2023-09-05 16:35
Guangzhou, mail leaves [Guangzhou International Exchange Bureau] and is being sent to [Guangzhou Aviation Center]

2023-09-05 15:43
Guangzhou, the mail arrives at the [Guangzhou International Exchange Bureau] and will be sorted soon

2023-09-05 00:59
Guangzhou City, to import customs

2023-08-30 17:54
Departure from Overseas Export Exchange Bureau (not yet arrived at China Post)

2023-08-30 09:05
Arrive at the Overseas Export Exchange Bureau

2023-08-28 12:14
United States, [United States] Received

Origin - Sync Time: 2023-11-06 19:40:56 (GMT-05:00)
2023-09-08 13:11
CHINA,SUZHOU, Held in Customs -> Your item is being held in Customs at 1:11 pm on September 8, 2023 in SUZHOU, CHINA.

2023-09-08 07:47
CHINA, Customs Clearance

2023-09-08 07:47
CHINA, Arrived at Facility

2023-09-05 00:59
CHINA, Customs Clearance

2023-09-05 00:33
CHINA, Processed Through Facility

2023-09-04 10:30
CHINA,GUANGZHOU, Departed

2023-09-04 09:12
CHINA,GUANGZHOU, Departed

2023-08-30 17:54
MIAMI FL INTERNATIONAL DISTRIBUTION CENTER, Processed Through USPS Regional Facility

2023-08-30 09:05
UNITED STATES,MIAMI FL INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility

2023-08-30 01:18
MIAMI FL INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility

2023-08-29 20:39
SEMINOLE-ORLANDO FL DISTRIBUTION CENTER, Departed USPS Regional Facility

2023-08-29 20:14
SEMINOLE-ORLANDO FL DISTRIBUTION CENTER, Arrived at USPS Regional Facility

2023-08-29 12:11
MACON GA DISTRIBUTION CENTER, Departed USPS Regional Facility

2023-08-28 20:59
MACON GA DISTRIBUTION CENTER, Arrived at USPS Regional Facility

2023-08-28 12:14