Dear Madam or Sir,
the spedition CY588062363DE is stocked in China since 2 weeks (precisely 15 days as of today, 17.09.2024). I don't understand why it is not moving from there and i have time pressure, that it is delivered asap, since i only had 30 days for returning the goods and receiving back the refund from the online shop that sold me the goods. I don't have any possibility to contact anybody in china.

Thank you in advance

24/05/2023 I did send back the faulty item to the Seller located in China. I did contact with the Seller and I told them, that they need to call of that phone number: 0755-26755971, but the Seller ignores me. I know, that this package is held by Shenzhen International Customs Broker. I was trying to find any details about Shenzhen Customs via internet, buy without luck. I also know that in China exist few Customs Brokers. Can you please give me any details about "Shenzhen International Customs Broker" such as full adress. I need to contact them. The phone number is not working. Thank you.

On October 19, I sent a package to Shenzhen. November 10, 2022 My parcel was sent by mail for customs clearance at Shenzhen customs. For 48 days now, customs clearance has been going on. The status of the parcel does not change. The addressee of the parcel in Shenzhen claims that he did not receive any messages. What can be done to deliver the parcel to the addressee?