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Status stuck at import customs release after failing several security checks


Hello. I have a package with tracking number LA122626695CN.
This package had failed security checks several time since last November, then on January 1st, the status changed to "import customs release" and stuck there until now.
I checked with the seller on January 11th and the seller said it has passed customs, probably waiting in a queue to board a plane.
I am not sure if that is really the case and would like to ask for help to find out the actual status of the package at this time?
Thanks so much.

2 Answer(s)

Hi VJ,

According to the latest tracking information, it couldn't pass the customs check and is still stuck at the customs now. You couldn't receive it. What you need to do now is to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.
Thank you, Daisy. Will do that.

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