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Stuck or lost ?

Asked by Tats | 3/19/2020 9:21:12 PM

I have a parcel stuck at a sorting center that doesnt seem to be moving. It's my first time with ems.
Is it lost ? Is it left china ?
EB714969496CN
Thank you

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4 Answer(s)

Daisy 3/20/2020 7:27:09 AM

Hi Tats,

It's not lost. It's in transit to France now. You can not know the exact situation when it's in the middle locations. It usually takes about 20-40 days (after it left China) to reach and there will be further update when it arrives.

Tats 3/20/2020 5:43:08 PM

Thank you Daisy !
I'm glad to know that it's not lost !
So it is left China ?

Daisy 3/20/2020 8:59:33 PM

Hi Tats,

Yes, it has left China and is in transit to France now.

Tats 3/20/2020 9:13:02 PM

Hi Daisy,
Really thank you for these greats news and your fast answers !
Have a nice day !

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