Hi Sibillat,

The recipient need to submit the declaration materials to the customs. You'd better provide the tracking information to them to see. If they don't cooperate, you need to contact La Poste (Colissimo) to ask if you could do anything to let it released.

Tracking Number: EW172233651FR
Package Status: In Transit (35 days)
Country: France -> China
China Post:
2026-04-20 17:22 Zhuhai City 51900124, waiting for the recipient to submit declaration materials to the customs, [Zhuhai International Customs Broker], Tel: 07568993781
2026-04-20 17:17 Zhuhai City 51903500, the email has left [Zhuhai International Exchange Bureau] and is being sent to the next stop.
2026-04-20 17:17 Zhuhai City 51903500, the mail arrived at [Zhuhai International Exchange Bureau]
2026-04-20 06:14 Zhuhai City 51900071, the email has left [Zhuhai Package Workshop] and is being sent to the next stop.
2026-04-19 17:17 Zhuhai City 51900071, the email arrived at [Zhuhai Packaging Workshop]
2026-04-19 06:25 Guangzhou 51000061, the email has left [Guangzhou Aviation Center] and is being sent to the next stop.
2026-04-19 03:02 Guangzhou 51000061, the mail arrived at [Guangzhou Aviation Center]
2026-04-19 02:27 Guangzhou 51040034, the email has left [Guangzhou International Exchange Bureau] and is being sent to the next stop.
2026-04-19 02:27 Guangzhou 51040034, the mail arrived at [Guangzhou International Exchange Bureau]
2026-04-13 21:08 Leaving the overseas export exchange bureau (not yet arriving at China Post)
2026-04-13 17:44 Arrive at the Overseas Export and Exchange Bureau
2026-04-11 18:31 【France】Received
La Poste (Colissimo):
2026-04-20 17:22 CN, The import/export formalities of your package are suspended due to a missing invoice. Our services may contact you.
2026-04-20 09:42 CN, Import/export formalities are in progress on your package.
2026-04-17 03:06 CN, Your package continues its journey to its destination territory.
2026-04-13 21:08 EN, Your package is ready to leave its shipping territory. It will be handed over to the carrier for delivery.
2026-04-13 13:48 EN, Your package is in transit on our logistics platforms.
2026-04-11 18:31 EN, Your package is in transit on our logistics platforms.
2026-04-11 14:25 EN, Your package is being transported to the logistics platform.
2026-04-10 17:37 EN, Your package was left at a postal point too late to leave today. He will leave tomorrow (excluding Sundays and public holidays).
2026-04-10 17:33 FR, Your Colissimo will soon be entrusted to us! It is being prepared by your sender.