The answer does not match.
Asked by Sibillat |
0
Hello,
The company insists that the problem originates with the carrier, namely you. I called Colissimo and asked them to contact customs (I gave them the phone number). Here is Rosyra's response:
"Hello Mr. Sibillat,
We understand your dissatisfaction.
However, after checking, we have determined that the problem is not on our end. Your order has been processed correctly, and we have always been available to receive and track your case.
Unfortunately, the current delay is due to the formalities and the carrier, which is why we advised you to take the necessary steps with the relevant services.
We remain available if needed and will respond within 24 hours.
Sofia
Rosyra Customer Service"
The company insists that the problem originates with the carrier, namely you. I called Colissimo and asked them to contact customs (I gave them the phone number). Here is Rosyra's response:
"Hello Mr. Sibillat,
We understand your dissatisfaction.
However, after checking, we have determined that the problem is not on our end. Your order has been processed correctly, and we have always been available to receive and track your case.
Unfortunately, the current delay is due to the formalities and the carrier, which is why we advised you to take the necessary steps with the relevant services.
We remain available if needed and will respond within 24 hours.
Sofia
Rosyra Customer Service"
1 Answer(s)
We are only a third part platform and could only provide you with the tracking information. If there is any problem with the package, you need to contact the courier or the sender directly to get a solution. It's hard for you to get connected with China Post if you are abroad. You need to require the sender in China to help you check.