the package never arrived

Asked by Matteo Mecca | 6/8/2026 12:30:14 PM

Hi, it looks like the package was delivered several days ago, but I never received it. I asked my neighbors and the post office, but nothing. What can I do?

Thanks in advance.

Track: ZP12742684601

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 6/8/2026 8:30:48 PM Reply

Hi Matteo Mecca,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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