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The package was lost

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Hello.
We sent the package to Colombia, but the information wasn't updated. We think that the package was lost.
Please, check the information about the tracking number: RX491106336CN.

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?
What Are the Reasons That Cause the Loss of Parcels?
Why is my package stuck in transit for so long?

1 Answer(s)

user
Hi Irina,

As it's only a month since it's sent, it couldn't be judged as lost. If you couldn't receive it within three months, it must be lost. I suggest you wait another ten days to see. If you couldn't get it before the deadline of the delivery date, open a dispute on AliExpress to get refund.

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