The package was lost

Asked by Irina | 4/27/2019 7:45:51 PM

Hello.
We sent the package to Colombia, but the information wasn't updated. We think that the package was lost.
Please, check the information about the tracking number: RX491106336CN.

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1 Answer(s)

Daisy 4/28/2019 1:50:25 AM

Hi Irina,

As it's only a month since it's sent, it couldn't be judged as lost. If you couldn't receive it within three months, it must be lost. I suggest you wait another ten days to see. If you couldn't get it before the deadline of the delivery date, open a dispute on AliExpress to get refund.

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