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the parcel has not been received for 3 months

Asked by Hoang | 6/8/2020 7:48:26 PM

Hi Sir,
My customer in Mexico notify he didn't receive the item I have ordered as the following information:
Order ID: 8011579779174980

Order time: 06:26 Mar. 14 2020
Tracking number:

Logistics company:
China Post Ordinary Small Packet Plus

Shipment time:
2020-03-19 07:52:37
Order number:

Shop name:
YF Quality Life Store

Receiver address:
Can you check this for me.
Please reply me soon as he has opened the case.

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1 Answer(s)

Daisy 6/9/2020 12:39:42 AM

Hi Hoang,

Packages sent to Mexico during March are greatl delayed. It's sent by using China Post Ordinary Small Packet Plus which is a cheap service of China Post. China Post doesn't provide tracking service for it after it moves for some stations in China. So, you can't get more update after March 21. You need to wait for more days to receive it.

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