What happen to my parcel?

Asked by Steven Chew | 11/23/2016 6:18:53 PM

Hi, my name is Steven as i've tracked that the package with the Singapore tracking number RC686153020SG, is still sitting in the Guangzhou City Post Office since 16 November 2016?

The package is supposed to deliver and attention to the following as below.

City: Guangzhou
Country: China
Province: Guang Dong
Receiver: Huang Jian Hui
Post Code: 510000
Phone: +86 15802039938

Looking forward to a favourable reply

Steven Chew
C: +65 90707500
E: stevenchew11@gmail.com

4 Answer(s)

Daisy 11/23/2016 7:00:48 PM

Hi Steven,

This parcel has been in Guangzhou Shijing Post office since Nov. 16. The status is waiting for the receiver to pick it up. Could you contact the receiver Huang Jian Hui to pick it up at the office? The post office is located at No. 10, Shisha Road, Shijing Town, Guangzhou City. Contact number: 020-86418621

Or you can let him call 11185 to let China Post to deliver it to him.

Tracking result:

2016-11-16 14:33
Guangzhou Shijing Post Office, arrived at post

2016-11-15 15:17
Guangzhou Exchange Bureau, import each other (internal transit)

2016-11-14 10:22
Exchange Bureau in Guangzhou, has imported opening

2016-11-11 21:18
Singapore has been exported

2016-11-11 16:56
Singapore, left

Steven Chew 11/24/2016 1:26:46 AM

Dear Ms Daisy,

Thank you for your reply and assistance. May i ask, how come the parcel is not directly delivered to Mr Huang Jian Hui as i've stated the exact address? Pardon me as this is my first time sending a parcel from Singapore to China, i really don't know how the system works in China Post. I've already informed the recipient Mr Huang Jian Hui to help on this. Pardon me, is this the procedure that everyone in China have to go through by calling China Post or pick it up themselves at the Post Office?

Daisy could you kindly help me on the parcel, is it possible to deliver the parcel directly and call to inform Mr Huang Jian Hui to remind him at this contact number +86 15802039938?

Thank you so much!

Steven Chew

Daisy 11/24/2016 2:52:40 AM

Sorry, I couldn't help you to call China Post to deliver the parcel directly to Mr Huang. China Post need to make sure the people calling is the receiver himself, or they will not believe and deliver it to the person.

In most cases, China postman should deliver the parcel to the detailed address you provided. After they arrived the place, they will call the receiver to pick it up. I'm not sure which address do you provide to them. If it's just 'City: Guangzhou, Country: China, Province: Guang Dong', it's not in details. They have no way to deliver it to Mr Huang.

Steven Chew 11/24/2016 7:49:13 AM

Hi Daisy,

On that parcel i did wrote down the delivery address. The address and receiver is as below.

Add: Caihui Industrial Park A203
North Yue Xi Road 98
Baiyun District Guangzhou
Province Guangdong

Recipient: Mr Huang Jian Hui
Contact no: +86 15802039938

Thank you Daisy for your kind assistance

Steven Chew
Singapore

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