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what happen to my parcel


Hi there,

Good Day , May i know what happen to my parcel ER401478115SG from Singapore , On 05.10.2021 held by Custom at destination until today almost two weeks still yet move to next action?

3 Answer(s)

Hi Kelly,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system ( to check or call China customs service number 12360 to check.
Hi 您好
万分感谢您迅速的回复,以向对方确认 并为收到任何通知信件, 这样对方直接打12360热线查询就行了吗 ? 还是可以过去直接把包裹领出来呢 ? 不知道12360服务热线是24小时吗?


Hi Kelly,

Call customs 12360 or China Post service number 11185 to check. They are only available in working time. Only Chinese language. You need to let the receiver to call.

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