Where is my parcel ?
Asked by Marie |
0
Hello,
I am writing to enquire about the whereabouts of my parcel. The Colissimo parcel tracking page states: ‘The import/export formalities for your parcel have been suspended due to a missing invoice. Our team may need to contact you.’
What does this mean?
Thank you for your help.
I am writing to enquire about the whereabouts of my parcel. The Colissimo parcel tracking page states: ‘The import/export formalities for your parcel have been suspended due to a missing invoice. Our team may need to contact you.’
What does this mean?
Thank you for your help.
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1 Answer(s)
Daisy
Reply
0
Hi Marie,
Thank you for providing your tracking status. It clearly explains why your parcel has been delayed. The message "The import/export formalities for your parcel have been suspended due to a missing invoice" means that Colissimo cannot process your parcel through customs because the necessary commercial invoice is missing .
This is a common issue for international shipments. Here’s what you can do to resolve it:
Steps to Resolve the Issue
To get your parcel moving again, you will need to provide the missing documentation. You have a few options to do this:
Contact Colissimo Customer Service by Phone
The most direct way to resolve a customs issue is to speak with an advisor. Have your tracking number ready when you call.
From France: Call 3631 . This service is available Monday to Friday from 8:30 am to 7:00 pm, and Saturday from 8:30 am to 1:00 pm .
From Outside France: Call +33 810 821 821 . This line is typically open Monday to Friday from 8:00 am to 6:00 pm .
Use the Online Contact Form
You can also submit your request and attach the missing invoice through the official online assistance portal.
Go to the La Poste help page: https://aide.laposte.fr/contact/colissimo . This service is available 24/7 .
What You'll Need to Provide
When you contact them, be prepared to provide the following:
Your Colissimo tracking number.
The missing commercial invoice for the parcel's contents. You may need to obtain this from the sender.
I hope this information helps you get your parcel delivered soon.